Frequently Asked Questions
How do I sign up for online registration?
The Wheeling Park District currently uses an online system to register for most programs. You can visit this portal at webtrac.wheelingparkdistrict.com. To register you will need a household username. If you have registered for a program since April, 2016 then you already have a household number. Email the Guest Service Desk at email@example.com, and your username will be emailed to you within 24-48 hours. If this is your first time registering for a Wheeling Park District program or activity you can create your own household username by clicking on "Create an Account."
I am a resident of the Wheeling Park District, but I am getting Non-Resident rates. How can I show proof of residency?
- Government issued ID or driver's license
- Utility bill for the household such as gas, electric, water or waste removal. (Not phone/television/internet service)
- Lease or Mortgage statement with your name on it
- For students, a recent report card or letter from the school confirming attendance
When I create an account the system shows I have a duplicate household.
Can I change my user name and password at any time?
If you have forgotten your username please email the Guest Service Desk at firstname.lastname@example.org or call 847-465-3333. If you have forgotten or need to change your password, please click on "Forgot my Password"
How do I register for a program or activity?
If you know the number of the program or activity you may type it in the "Activity Number" search box and follow all instructions. It is important to note that each activity or program may request additional documentation to complete the online registration (e.g. Summer Camp Registration Forms, Childcare Programs, etc). If you do not know the Activity Number, you may find in the current Program Guide or you may search by "Keyword Search."
Where can I register for a program/activity not listed online?
Why can’t I register for a program listed online?
What if an activity is listed as full?
Many of the programs and activities listed have a maximum capacity of registration. If a class is listed as full it simply means that we have reached the maximum number of registrations. Some classes will allow you to add yourself to a wait list in case someone decides to withdraw from the program or activity. Wait lists are created on a first-come first-served method. If a spot becomes available, the system will notify the first person who signed up to be part of the wait list.
How can I sign up for a program or activity not listed online?
Programs and activities have specific dates in which the class will be listed online. If a program or activity has already started, please visit the Guest Service Desk to petition to be added to the program/activity.
What if I change my mind about an activity prior to checking out?
You can always remove the activity from your cart prior to checking out and select a new activity or section number.
I’m supposed to have a credit on my household account. How can I check?
How do I use my household credit to pay for classes online?
If you have a credit in your account, the system will automatically add the credit when you add an item into your cart. If you do not see a credit being applied, please contact us by calling 847-465-3333.
What forms of payment can I use with online registration?
Currently we only accept Visa, MasterCard, and American Express.
How do I know if my registration was successful?
After you successfully process a registration, the system will send an email to your primary email account. Please check your SPAM folder if you do not see an email in your inbox. You may also reprint a receipt by clicking "My Account."
What if I lost my receipt?
You may also reprint a receipt by clicking "My Account" and "Reprint Receipt"