Registration
Registration Information
Online
Online registration is available seven days a week, 24 hours a day.
Proof of Residency is required to register online and receive resident rates. By default, all newly created household accounts will be shown as non-resident households until proof of address is verified. If you have NEVER registered for a Wheeling Park District program before or are new to the area, you will not have a verified account. Not all Wheeling addresses are within the Park District boundaries and not all resident addresses are in Wheeling. Students who provide proof of enrollment for District 21 or 23 schools may receive resident rates on applicable youth programs. Contractual Programs, One Day Events, and Passes do not apply.
To verify that you reside within the boundaries of the Wheeling Park District, bring one of the following items with you to the Community Recreation Center Guest Service Desk at 100 Community Boulevard. Acceptable identification includes:
- Government-issued ID or driver’s license
- Utility bill for the household such as gas, electricity, water, or waste removal. (Not phone/television/internet service)
- Lease or Mortgage statement with your name on it
- For students, a recent report card or letter from the school confirming attendance
The electronic form substitutes for and has the same legal effect as the original document.
In-Person
Visit the Front Desk at the Community Recreation Center (100 Community Boulevard, Wheeling, IL), and register in person. Payments may be made by cash, check, money order, Visa, MasterCard, and Discover only. Click here to download the Registration Form. Click here to view Guest Service Hours.
Program Refund/Transfer Request Procedure
- An Application for Transfer/Withdrawal must be completed for all refund/transfer requests. You must fill out all required fields before submitting the form.
- Participants may request refunds for programs up to 7 days before the program session’s first meeting. In athletic programs and leagues, the program is considered to begin with its first practice.
- Refunds for trips and contractual one day programs will only be issued if the spot can be filled from the waiting list.
- Refunds received with less than 7 days notice will only be issued for a long term medical issue/injury when accompanied by a dated doctor’s note.
- A $5 administration fee will be charged against your refund to cover clerical and administrative costs. There are no administrative fees charged when a program is canceled by the Park District.
- Approved refunds of less than $10.00 will only be processed as household credits.
- Fees paid by credit cards will be refunded back to the same card. Fees paid by cash or check will be refunded via check.
- We do our best to issue refunds as soon as possible, but sometimes delays are necessary to ensure accuracy. A refund to your charge card should be processed within 3 business days; however the credit may not appear on your statement until the next billing cycle. Refunds by check can take 2-4 weeks to be received via mail.
- Some programs have separate refund policies, such as Summer Camp, Preschool, BASR, and Group Swim Lessons which will be noted in the program description.
- Refunds will be applied to any outstanding household balances owed by your household for programs, activities, or rentals.
- Transfers from one activity to another will be permitted when space allows. Fees previously paid will be applied to the new enrollment. Prorated refunds or charges will be applied for any fee differences between the original and new enrollments.
- Full refunds will be issued for any program canceled by the Park District.
Camp Withdrawal/Transfer Request Procedure
Camp Withdrawal Request
Campers enrolled through payment in full must submit a withdrawal request no later than 5:00 pm, Wednesday, 2 weeks prior to the start of the camp week. Campers enrolling through a payment plan must submit any withdrawal request no later than May 22. All withdrawal requests must be submitted via the online form on the camp web page. A $25, per transaction, service fee is applied to all approved refund requests.
Camp Transfer Request
Campers enrolled through payment in full must submit any transfer request no later than 5:00 pm, Wednesday, 2 weeks prior to the start of the camp week. Campers enrolled through a payment plan must submit any transfer request by May 22. All transfer requests must be submitted via the online form on the camp web page. The first three (3) approved transfer requests are free of charge. Any additional transfer requests will have a $10 service fee per transaction.