Summer Guest Service Representative

CRC

The Seasonal Guest Service Representative is responsible for greeting and assisting guests and for acting as a liason between the Guest Services Desk and Summer Camp Programs.

ESSENTIAL FUNCTIONS:

  • Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
  • Greet guests.
  • Open/close Guest Service office.
  • Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
  • Familiarity with the facility floor plan and emergency/evacuation procedures.
  • Familiarity with the day’s activities scheduled in the facility.
  • Handle cash.
  • Process program registrations and appropriate paperwork and waivers.
  • Process/issue photo Identification cards to pass holders, members and employees.
  • Operate office machines.
  • Maintain a clean and organized work environment.
  • Attend staff meetings/trainings.
  • Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
  • Maintain necessary files.
  • Process incoming/outgoing mail.
  • Attendance/Punctuality – Demonstrate consistent attendance and on-time arrival.
  • Supports and exhibits the established organizational values of respect, communication, integrity, innovation, recognition, continuous learning, fun, empowerment and people.

QUALIFICATIONS:

  • General computer skills.
  • Ability to deal with guests diplomatically, handle conflict appropriately and answer questions regarding Park District operations.

HOURS:

Standard Hours of Work are 8:00am-12:30pm Mondays-Fridays. The work week shall be designated by the Guest Service Manager as necessary to provide proper service and support to internal and external guests.

RATE OF PAY:

$15.00 per hour

BENEFITS:

Part-Time Staff receive an Individual Outdoor Pool Membership and an Individual Health & Fitness Membership (which includes use of the indoor pool) during the employment period.