Pool Closing Policies

Facility Closing and Reopening decisions are made solely by management.  We do not issue rainchecks or refunds.

Health & safety closures – in the event that the pool water chemistry fails to comply with regulations or there is a condition that creates an unsafe swimming environment, the facility will be closed to guests until the water Chemistry is brought back into compliance or unsafe condition is no longer present.

Weather-Related Delays, Cancelations, or Closings. – for safety purposes, the facility will immediately close at the first sign of thunder, lightning or severe weather, and will remain closed at least 30 minutes from the last sign of thunder, lightning, or severe weather. During this time, patrons will not be allowed to remain within the pool enclosure and are strongly encouraged to seek shelter.  Staff will review forecasted weather notices and attempt to maximize the amount of open pool time.

Several criteria are taken into account to determine whether the aquatic center can open/reopen for public swimming.

  • Temperature under 68 degrees
  • Severe weather, including heavy rain, which can impact visibility in the pool
  • Lightning or thunder, which can create hazardous conditions

Low attendance – The facility may close in the event that fewer than 25 patrons over a 30-minute timeframe are present.


Rainout Line

Weather-related closures will be communicated through the Rainout Line. Choose how you’d like to be notified:
• sign up for text/and or email alerts
• download the app to your smartphone
• call the hotline number 847-241-4001 for a recorded update

Click here for the Rainout Line